Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with your tracking number when your order has shipped.  

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping times are estimates not guarantees (Ex. Priority Mail is not expedited 2 Day shipping) 

International Shipping

We offer international shipping to most countries. 

Shipping charges for your order will be calculated and displayed at checkout.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SHIFTWORKS is not responsible for these charges if they are applied and are your responsibility as the customer. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at Support@shiftworks.com  with your name and order number, and we will look into it for you. 

Refunds, Returns, Exchanges, and Warranty Info 

We accept returns up to 30 days after delivery. Additionally if there is an issue with your product, this is something that should be communicated within the above 30 day window of delivery. 

If the item is unused and in its original condition, we will refund the full order amount minus the shipping costs, and shipping for the return. There will be a 5% restock fee charged to all returns and exchanges.

Please call if you have an item you wish to exchange, we will help you find the best possible solution for you.

In the event that your order arrives damaged in any way, please email us as soon as possible at Support@shiftworks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We stand behind our products, however to better serve our customers we do request that upon contacting us regarding any warranty concerns, that you will be able to furnish a copy of your receipt whether from us directly or one of our Dealers. If you are un-able to do so warranty will be voided. Warranty will be void if you bought our product second hand, or was already installed when you bought your vehicle.  

If you have any further questions, please don't hesitate to contact us at Support@shiftwork.com