***Claims must be submitted within 90 days of the delivery date of the order***

At Shiftworks, we want to make resolving issues as simple and fair as possible. If you have a problem with a product, please contact us so we can review your claim and find the best solution. If you want to start a return please click here.

How to Submit a Claim

Submit your claim through:

Email: Support@shiftworks.com

Please include:

• Your name and contact information

• Order or invoice number

• Date of purchase

• A description of the issue

• Photos or other supporting documentation, if applicable

Claim Deadline

Claims must be submitted within 90 days of the delivery date of the order.

Claims submitted after this period will not be eligible for review.

Claim Review

Once we receive your claim, we will review the information provided and may request additional photos, documentation or information to come to the best resolution for your specific situation. We will respond to your claim as quickly as possible. 

Possible Resolution

Depending on the circumstances, an approved claim may result in:

• Repair

• Replacement

• Refund

• Other appropriate resolution

Claims may be denied if the issue is caused by misuse, negligence, unauthorized modifications, normal wear and tear, insufficient documentation, is past the 90 day deadline, or circumstances excluded under our applicable terms.

For questions regarding returns and refunds, please view our Refund Policy.

Effective Date: 8/24/2026

Shiftworks reserves the right to update this policy at any time.