Orders are processed Monday-Thursday during normal business hours, excluding weekends and holidays. Orders placed after 12:00 PM EST, after business hours, on weekends, or on observed holidays will begin processing on the next business day. While we strive to process all orders as quickly as possible, processing times may be extended during periods of high order volume.

Same Day Shipping

We offer same day shipping on qualifying orders placed by 12:00 PM (Noon) Eastern Standard Time, Monday through Thursday (excluding holidays).

If your order has one or more of the following then your order will qualify for same day shipping:

• Is placed by 12:00 PM EST

• Has expedited shipping selected at checkout

• Contains only in-stock items

• Has successful payment authorization

Orders placed after the cutoff or containing backordered or special-order items will ship on the next business day. 

Shipping Costs

Shipping charges are calculated during checkout based on factors such as package weight, dimensions, destination, and the shipping service selected. Any applicable shipping promotions or free shipping offers will be reflected during checkout when eligibility requirements are met.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping times are estimates not guarantees 

International Shipping

We offer international shipping to most countries. 

Shipping charges for your order will be calculated and displayed at checkout.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SHIFTWORKS is not responsible for these charges if they are applied and are your responsibility as the customer. 

In-Stock and Backordered Items

Orders containing in-stock items are typically processed and shipped promptly. If one or more items in your order are backordered or temporarily unavailable, your shipment may be delayed or divided into multiple shipments. All out of stock items and backordered items will show as out of stock on the website.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to become available through the carrier's system after your shipment has been processed. You can also view your order status and information here.

Returns

We want you to be satisfied with your purchase. If you need to return an item, please review our returns policy to ensure your item qualifies. Returns are accepted on eligible items that are new, unused, and in their original packaging within the 90 day window. Certain products, including special order and final sale items may not be eligible for return.